Terms of Service

1. Agreement

If you use the Service on behalf of a company or workshop, you represent that you have authority to bind that entity. “You” then means both you and that entity.

If you do not agree, do not use the Service.

2. The Service

Fast OTA Diag provides tools to create diagnostic jobs, exchange connection codes, and establish a secure bridge between a workshop Client and a remote engineer Server so authorised specialists can assist with diagnosis, coding, or programming workflows supported by your tools.

OEM or third-party diagnostic applications are not owned by us. You are responsible for licences, updates, and lawful use of those tools.

3. Accounts and eligibility

You must provide accurate registration information and keep credentials confidential. You are responsible for activity under your account.

Accounts are intended for professional automotive use. We may require email verification and may suspend accounts that appear abusive, shared beyond plan limits, or insecure.

4. Subscriptions and licences

Access to downloads and production use may require a valid subscription or activation code. Seats and features are limited to the plan you purchased.

You must not share, resell, rent, or circumvent licence controls. We may revoke access for fraud, chargebacks, or material breach.

5. Acceptable use

You may use the Service only for lawful automotive diagnostic and related workshop purposes, in accordance with these Terms and applicable law.

You must not: attempt to break security controls; probe or overload the infrastructure; reverse engineer our software except where mandatory law allows; upload malware; impersonate others; or use the bridge for unlawful surveillance or data theft.

6. Vehicle owner and workshop consent

Before starting a remote session, the workshop must obtain any consent required from the vehicle owner or authorised customer, and must ensure operators are qualified for the work performed.

You are responsible for verifying identity of parties on the session, keeping the connection code confidential, and ending the session when work is complete.

7. Intellectual property

We and our licensors own the Service software, branding, documentation, and related IP. We grant you a limited, non-exclusive, non-transferable right to use the Service during an active, compliant subscription.

Feedback you provide may be used to improve the Service without obligation to you.

8. Confidentiality

Session details, connection codes, customer and vehicle data, and non-public platform information must be treated as confidential and used only for the job at hand.

9. Disclaimer — vehicle outcomes

Remote diagnostics involve risk. Vehicle condition, network quality, third-party tools, and operator skill affect results. The Service is provided to facilitate connectivity and workflow; it does not replace professional judgement.

To the fullest extent permitted by law, we do not warrant that the Service will be uninterrupted, error-free, or fit for a particular repair outcome. Critical safety decisions remain yours.

10. Liability

Nothing in these Terms excludes liability that cannot be excluded under applicable law (including for death or personal injury caused by negligence, or for fraud).

Subject to that, our aggregate liability arising out of the Service in any twelve-month period is limited to the fees you paid us for the Service in that period (or €100 if no fees were paid). We are not liable for indirect, incidental, special, consequential, or lost-profit damages, or for vehicle damage arising from diagnostic procedures performed by users.

11. Suspension and termination

We may suspend or terminate access for breach of these Terms, security risk, non-payment, or unlawful use. You may stop using the Service at any time. Provisions that by nature should survive (IP, liability, confidentiality) will survive.

12. Governing law

These Terms are governed by the laws of Belgium, without regard to conflict-of-law rules, unless mandatory consumer or local professional rules provide otherwise. Courts of Belgium have exclusive jurisdiction, subject to mandatory protections that may apply to you.

13. Changes

We may update these Terms. The “Last updated” date will change. Continued use after changes become effective constitutes acceptance, except where mandatory law requires explicit consent.

14. Contact

Questions about these Terms: see the Contact page for the administrator email address.